Shipping policy
Where we ship
We currently ship within the United States only.
Carrier
We ship with UPS. Delivery speed depends on the shipping method you select at checkout.
Processing time
Orders typically process within 2–3 business days. Need it faster? Choose our fast processing option at checkout for processing within 24 hours. Times may be longer during peak seasons or promotions.
Delivery timeframes
After your order ships, estimated delivery times are:
- Standard: 3–5 business days
- Priority: 1–3 business days
- Express: 1–2 business days
Tracking is the best source for live updates once your package is on the way.
Shipping costs
Shipping cost is shown at checkout based on your order and destination.
Free standard shipping on orders over $150.
Shipping confirmation
When your order ships, you’ll get a confirmation email with tracking so you can follow delivery with UPS.
Lost, stolen, or delayed shipments
We work to get every order out on time, but we’re not responsible for lost, stolen, or delayed packages once they’re with UPS. If something looks off, contact UPS with your tracking number. You can also reach us at support@zerozerowear.com and we’ll help point you in the right direction.
Address issues / returns to sender
If a package comes back to us because of an incorrect address or another shipping issue, we’ll contact you about reshipping. Extra shipping fees may apply.
Shipping fees
Shipping fees are non-refundable. If you refuse a shipment, you’re responsible for the original shipping charge plus the cost to return the package to us — that amount may be deducted from any store credit.
Questions? support@zerozerowear.com