Returns & Refund Policy
We offer a 14-day return and exchange window from the date of delivery.
Eligibility
To return or exchange, items must be:
- In the same condition as when you received them
- Unworn and unused, with all tags attached
- Accompanied by proof of purchase
Customers are responsible for return shipping costs.
How to start a return or exchange
Email support@zerozerowear.com with your order number and whether you’d like a return or an exchange. Please don’t ship anything back until you’ve heard from us. Keep your return tracking number for your records.
Refunds
Approved returns are issued as store credit only. Once we receive and inspect your return, please allow 2–3 business days for processing. Store credit can be used on a future ZeroZero Wear purchase.
Exchanges
Size exchanges are welcome within the 14-day window, subject to availability. Reach out to support@zerozerowear.com and we’ll help you swap.
What we can’t accept
- Final sale / on-sale items
- Gift cards (gift cards also can’t be purchased with Klarna)
- Items sent back without first requesting a return
Damages and issues
Please check your order when it arrives. If you received the wrong item or something’s wrong with your order, email us right away and we’ll make it right. ZeroZero Wear isn’t responsible for lost or stolen packages after delivery confirmation.
Questions? support@zerozerowear.com